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Our Carriers and COVID-19

On this page, you’ll find resources to help employers, employees, and individuals through the Coronavirus pandemic. We will do our best to keep all informed of the ever changing landscape as this scenario unfolds. Please feel free to contact your Dickerson Sales rep with more detailed inquiries.

Click on the button to the right to access Alera’s Coronavirus Dashboard.

COVID-19 (Coronavirus) Response by Carrier

Carrier Response

COVID-19 Resources/Links

Amtrust

In response to COVID-19, AmTrust is offering the following support to clients:

  • Payment leniency for clients impacted by COVID-19. Clients can contact (866) 505-4797 to speak to a representative, or email a request to AmtrustAR@amtrustgroup.com
  • Live chat representatives capable of providing information regarding billing due date extensions and other measures AmTrust has taken in response to COVID-19
  • Online portal where clients have 24/7 access to their account and can make a claim, review or update policies, make payments, and find the policy documents
  • A robust business continuity plan in response to COVID-19 that will ensure AmTrust continues to operate efficiently and offer clients the adequate level of support
  • Impacted offices are working remotely, but at normal capacity with all business functions operating as usual
  • In support of social distancing, 24/7 virtual premium audit capability as well as loss control visits
  • Information on COVID-19 relief resources, including low-interest small business loans
  • A dedicated claims team specifically for COVID-19 claims. This claims team has been working with AmTrust’s legal and medical partners across the country to know how to best approach potential claims

Berkshire Hathaway Guard

In response to COVID-19, Berkshire Hathaway Guard is offering the following support to clients:

  • Creation of a new COVID-19 resource page that is accessible from the Agency Service Center (ASC). Check this page daily for updates and announcements.
  • A web chat to assist with any issues via the Agency Service Center
  • 24/7 customer service support available at (800) 673-2465

Chubb

In response to COVID-19, Chubb is offering the following support to clients:

  • Billing accommodations for clients who cannot pay their premiums on time due to events related to COVID-19, including extension of payment due date, or longer moratoriums on cancellations where specifically required
  • Agents or clients who need a payment extension should contact the Chubb customer care team at (866) 324-8222 or customercare@chubb.com
  • Clients can continue to report claims online and over the phone, with dedicated representatives available 24/7
  • Primary agent and client platforms, which make it easier to service accounts and do business with us

CNA

In response to COVID-19, CNA is offering the following support to clients:

  • Full operational capabilities on a remote basis
  • Claims support online and via telephone at (877) 574-0540

Employers

In response to COVID-19, Employers is offering the following support to clients:

  • Full support to clients via phone call, video call, or email
  • The option to modify payroll for existing policies
  • Placing an immediate moratorium on all billing cancellations. Additionally, all pending cancellations that were effective as of 3/1/2020 have been rescinded
  • Placing a moratorium on cancelling current policies for noncompliant audits and pausing the charging of noncompliance penalties
  • Rescinding all current pending cancellations for non-compliance have been rescinded
  • Final audits will continue to occur via mail, and on-site audits are suspended until further notice

Hartford

In response to COVID-19, Hartford is offering the following support to clients:

 

  • A billing grace period for customers experiencing financial difficulty because of COVID-19
  • Suspension of cancellations for non-payment until May 1, 2020
  • Will not assess late fees for premiums due on or before May 1, 2020
  • Compliance with any directives issued by state departments of insurance on billing issues.
  • Additional flexibility with premium audits and policy renewal processes to help ease burdens associated with COVID-19

Non-Profits Insurance Alliance

In response to COVID-19, Nonprofits Insurance Alliance (NIA) is offering the following support to clients:

  • Taking several steps to reduce administration normally involved in renewal and new business applications, as well as announcing modifications to help members manage their budgets. These actions will be in effect from now until June 1, 2020
  • Making the renewal process easier by granting more flexibility for agents having difficulty reaching a nonprofit for information necessary for a renewal
    • The NIA underwriting team can quote and renew policies that are expiring and will make necessary changes at a later date once updated information is received
  • Streamlining the new business application process by now accepting other carriers’ supplemental applications that have already been completed
    • When applications lack exposure information needed to rate the account, an underwriter will reach out to obtain the necessary information to provide a quote
  • Adjusting premium related to changes in operation due to COVID-19 government order
  • Suspension of cancellations for nonpayment
  • Suspension of finance charges on payment plans
  • For nonprofits with Commercial General Liability, Social Service Professional Liability, or Directors and Officers Liability, suspension of billing and collection of liability deductibles.
  • For nonprofits with Businessowners Property insurance, waiving of deductibles for losses to insured property
  • For nonprofits with Auto Physical Damage insurance, waiving of the deductible for Comprehensive Physical Damage and Collision claims
  • Extending car rental reimbursement for as long as is necessary to complete repairs on insured vehicles

Philadelphia Insurance Companies

In response to COVID-19, Philadelphia Insurance Companies is offering the following support to clients:

 

  • Full capabilities to deliver the services on a remote basis
  • A Business Continuity Management Team that meets multiple times per day to make sure there are no missing pieces to the work-from-home model
  • A Customer Service Information Line available Mon-Fri 8:30 a.m. – 8:00 p.m. ET via phone at (877) 438-7459 or email at service@phly.com
  • A Claims Claims Contact Information center  available Mon-Fri 8:30 a.m. – 8:00 p.m. ET via phone at (800) 765-9749 or via Fax at (800) 685-9238

Travelers

In response to COVID-19, Travelers is offering the following support to clients:

 

  • Expanding billing relief for all U.S. customers across Business Insurance, Bond & Specialty Insurance, and Personal Insurance
  • Suspending cancellation and nonrenewal of coverage due to nonpayment through May 15, 2020. Travelers will not charge interest, late fees, or penalties during this period, providing policyholders extra time to pay their premiums without risking cancellation. Contact Travelers for arrangements
  • For billing exceptions and extensions, customers need to explicitly state and explain how COVID-19 is impacting their ability to pay in a timely manner
  • Technology and resources to ensure seamless operations and full availability of both professionals and products and services
  • Digital and virtual tools for claim inspections and other engagements, with extra precautions if an in-person inspection or other interaction is needed
  • Temporarily pausing on-site exterior and interior home inspections abd new Agency Audit Reviews as of April 1, 2020
  • Updating signature requirements as follows:
    • No signatures for auto applications, except in New York where it is legally required
    • Providing an additional 30 days to obtain signatures for Electronic Funds Transfers
    • Recurring Credit Card payment plans and UM/UIM rejection forms

All information on this post were culled from communications with Dickerson Insurance Services carrier partners. Information is not guaranteed to be accurate and is subject to change at any time.

Employer Resources

Additional Resources

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